Privacy Policy

1. Information We Collect

When you register for and use the Finest Connect & Earn Agent App, we may collect information necessary to create and operate your agent account, manage referrals, calculate earnings, and process eligible payments.

• Agent name and registration details
• Phone number and email address
• Address and PIN code
• Agent ID and Referral Code
• Bank name, branch, account number and IFSC
• Referral and customer-related information submitted through the App
• Earnings, payment and transaction records
• Login, authentication and account activity information
• Information you provide when contacting support

2. How We Use Agent Information

We may use your information to:

• Create, verify and manage your agent account.
• Assign and manage your Agent ID and Referral Code.
• Record and validate referrals.
• Calculate eligible referral earnings and maintain your passbook.
• Process eligible payments and maintain payment records.
• Communicate with you about your account, referrals, payments and services.
• Provide technical and customer support.
• Detect and prevent fraud, misuse and unauthorized activity.
• Improve the Agent App and related services.
• Meet applicable legal, regulatory and accounting requirements.

3. Agent ID & Referral Code

Each registered agent receives a unique Agent ID. A Referral Code may be automatically assigned when the agent first registers.

4. Bank & Payment Information

Bank details provided by an agent are used to process eligible payments and maintain payment and accounting records. Agents are responsible for providing accurate bank information. We take reasonable measures to protect payment-related information from unauthorized access or misuse.

5. Sharing of Information

We do not sell or rent agent personal information. Information may be shared only where reasonably necessary to operate the service, process payments, maintain security, or comply with applicable law, including with:

• Payment and banking service providers
• Hosting, cloud and technology service providers
• Authentication and security service providers
• Professional or operational service providers working on our behalf
• Government, regulatory or law-enforcement authorities when legally required

6. Data Security

We use reasonable technical and organizational safeguards designed to protect agent information against unauthorized access, alteration, disclosure, loss or misuse. However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

Agent information may be retained for as long as reasonably necessary to provide services, maintain referral and payment records, prevent fraud, resolve disputes, enforce agreements, and satisfy legal, tax, accounting or regulatory obligations.

8. Account Deletion

Agents may request deletion of their Agent App account and associated personal information by contacting us. Certain information may be retained where necessary for legal, accounting, payment, security, fraud-prevention, dispute-resolution, or other legitimate business purposes.

9. Children's Privacy

The Finest Connect & Earn Agent App is intended for adults and is not directed toward children. We do not knowingly collect personal information from children.

10. Third-Party Services

The Agent App may use third-party services for authentication, database storage, hosting, notifications, analytics, payment processing, security, or other operational purposes. Such providers may process information according to their own privacy policies and applicable requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Updated versions may be published through the Agent App or our website. The effective date shown above will indicate the latest revision.

12. Contact & Privacy Requests

If you have questions about this Privacy Policy, want to raise a privacy concern, or wish to request access, correction, or deletion of your information, please contact us.